Privacy Policy

1. What this covers

This Privacy Policy explains how [Company Legal Name] ("bremiparcel", "we", "us") collects, uses, and protects personal information when you use our website, customer portal, and parcel-tracking services.

2. Information we collect

• Account information: full name, phone number and/or email address, password (stored securely, never in plain text), and branch/region preference.
• Parcel information: sender and recipient names and phone numbers, origin and destination (branch, district, or international address), parcel contents description, and price.
• Usage information: pages visited, actions taken (e.g. status updates on a parcel), device and browser information, and IP address.
• Cookies: see Section 6 below.

3. How we use it

We use your information to:

• Create and manage your account, and let you (or staff on your behalf) register and track parcels.
• Communicate with you about your parcels — status updates, collection notifications.
• Operate our loyalty program, based on your parcel history.
• Maintain records of consent to our Terms of Service and this Privacy Policy, as required by law.
• Improve and secure the Service, and comply with legal obligations.

4. Who we share it with

We share parcel details (recipient name, phone, destination) with the courier partner assigned to carry that parcel, to the extent needed to complete delivery. [List any other third parties — payment processors, SMS providers, analytics providers, hosting/database providers (e.g. Supabase), etc.] We do not sell personal information.

5. How long we keep it

[Insert retention periods — e.g. account data for the life of the account plus X years, parcel records for X years for dispute/audit purposes, consent records kept indefinitely as proof of consent.]

6. Cookies

We use strictly necessary cookies to keep you signed in and remember your session. With your consent (via the cookie banner shown on first visit), we may also use analytics cookies to understand how the Service is used, and marketing cookies. You can change your cookie preferences at any time by clearing your browser's cookies for this site, which will show the banner again.

7. Your rights

Depending on your location, you may have the right to access, correct, or request deletion of your personal information, and to object to certain processing. To exercise these rights, contact us at [Contact Email]. [Insert any jurisdiction-specific rights language required — e.g. under Malawi's Data Protection Act, 2024.]

8. Security

We use industry-standard measures — encrypted connections, access controls, and row-level database security — to protect your information. No system is perfectly secure, and we encourage you to use a strong, unique password.

9. Changes to this Policy

When we make a material change, we'll ask you to review and accept the updated Policy the next time you sign in, the same way as changes to our Terms of Service.

10. Contact

Questions or requests about your personal information can be sent to [Contact Email] or [Registered Business Address].